Shipping & Delivery Policy
At DUSKK, we are committed to delivering your gifts and curated products safely, swiftly, and beautifully packaged anywhere in India.
Fast Processing
Orders dispatched within [PROCESSING TIME] (1–2 business days).
Pan-India Delivery
Delivered across India in [DELIVERY TIME] (3–7 business days).
Free Shipping
Free delivery on eligible orders above [FREE SHIPPING THRESHOLD].
1. Shipping Coverage & Destinations
DUSKK currently delivers to pin codes across all states and Union Territories in India. We partner with reputable national courier and logistics aggregators to ensure dependable and timely delivery of your gift orders.
At this time, we only fulfill orders within India. International shipping is not supported.
2. Order Processing & Dispatch Timelines
• Standard Processing: All confirmed orders are carefully quality-checked, gift-wrapped, and dispatched within [PROCESSING TIME] (typically 24 to 48 business hours, Monday through Saturday).
• Orders on Weekends & Public Holidays: Orders placed on Sundays or gazetted public holidays will be queued for processing on the immediate next working business day.
• Personalized / Made-to-Order Items: If an order contains customized or personalized gift items, additional processing time may be required as stated on the product page.
3. Estimated Delivery Timelines
Estimated delivery timelines begin from the date of courier dispatch:
* Note: Delivery times are estimates provided by courier partners and may occasionally vary during peak festive seasons, severe weather, or unforeseen regional logistics disruptions.
4. Shipping Charges & Free Shipping Threshold
• Free Delivery: Orders exceeding [FREE SHIPPING THRESHOLD] (e.g. ₹999) qualify for complimentary standard shipping across India.
• Standard Shipping Fee: For orders below the free shipping threshold, a nominal flat shipping fee of [SHIPPING FEE] (e.g. ₹99) is added at checkout.
• All applicable shipping fees are explicitly displayed on the checkout summary page before you finalize your payment.
5. Guest Checkout & Real-Time Tracking
At DUSKK, you do not need to create an account or password to shop. Once your order has been dispatched, you will receive an SMS and email notification containing your courier tracking number (AWB) and a direct tracking link.
6. Packaging, Unboxing & Safe Transit
Every DUSKK gift order is packaged with utmost care in secure, tamper-evident outer packaging to prevent damage during transit. Inside, products are cushioned with protective materials and presented in our signature gift-ready packaging.
Important: If the outer courier parcel appears noticeably opened, cut, or damaged at the time of delivery, please do NOT accept the parcel. Take a photo of the package and immediately report the issue to our support team.
7. Address Accuracy & Failed Deliveries
Please ensure that your complete shipping address (including House/Flat number, Street, Landmark, City, State, Pin Code, and working 10-digit mobile number) is accurately entered at checkout.
Courier delivery agents will make up to three (3) delivery attempts. If a shipment is returned to origin (RTO) due to an incorrect address, non-reachable phone number, or customer unavailability, re-shipping charges may apply.
8. Support & Shipping Assistance
For any questions regarding your shipment, delivery status, or address modifications prior to dispatch, please reach out to our team:
- Brand: DUSKK
- Email: duskk.india@gmail.com
- Helpline: +91 75034 62516
- Self-Service Tracking: duskk.in/order/track