Privacy Policy

1. Introduction

Welcome to DUSKK (“we,” “our,” or “us”), accessible at https://www.duskk.in. DUSKK is an Indian online shopping and gifting brand dedicated to helping you find thoughtful gifts and lifestyle products for the people and moments that matter most.

We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our customer support, or purchase products through our store.

2. Information We Collect

We collect only the information necessary to provide you with a smooth, secure, and personalized gifting and shopping experience.

3. Cookies and Similar Technologies

DUSKK uses essential cookies and local storage to maintain your active shopping cart items, remember currency preferences, and preserve session security. You can adjust your browser settings to refuse cookies; however, certain shopping functionalities (such as adding products to the cart) may not function properly without essential cookies.

4. How We Use Your Information

We use the information we collect strictly for legitimate business purposes:

• Processing, packing, and dispatching your orders.
• Communicating transactional updates (order confirmations, dispatch notices, and tracking numbers).
• Providing customer support regarding orders, product inquiries, delivery assistance, or returns.
• Detecting and preventing fraudulent transactions or security violations.
• Improving website layout, navigation, and product offerings.
• Sending optional promotional newsletters if you voluntarily subscribe (you may unsubscribe anytime).

5. Sharing of Information

We do not sell, rent, or trade your personal data to third parties. We share information only with trusted service providers who assist us in operating our store:

• Delivery Partners: Courier and logistics companies receive your recipient name, delivery address, and contact number solely to complete package delivery.
• Payment Gateways: Secure payment processors receive transaction identifiers to authorize and verify payments.
• Transactional Email Services: Automated email delivery systems (such as Brevo) are used to transmit order confirmations and tracking notifications.
• Legal & Compliance: We may disclose information if required by applicable Indian law, court order, or governmental regulation to protect against fraud or enforce our legal rights.

6. Data Security

We employ industry-standard technical and organizational security measures, including 256-bit SSL/TLS encryption for all data in transit, encrypted storage, and restricted administrative access controls. While no digital platform can guarantee 100% security, we continually review and enhance our security safeguards.

7. Data Retention

We retain order and transaction records for the period necessary to fulfill delivery, manage potential returns or warranty inquiries, and comply with applicable tax, accounting, and legal requirements under Indian law.

8. Your Rights and Choices

You have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or request deletion of your optional customer account. To exercise any of these choices, please contact our support team.

9. Children's Privacy

DUSKK does not knowingly solicit or collect personal information from individuals under the age of 18 without parental or guardian consent. If you believe a minor has provided us with personal data, please contact us immediately.

10. Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in our operational practices, technological enhancements, or legal obligations. The revised policy will be posted on this page with an updated revision date.