Complimentary Express Shipping Across India On Orders Above ₹999
D
USKK
PEACE OF MIND ASSURANCE

Returns & Replacements Policy

We want every DUSKK gifting experience to bring delight and satisfaction. If you encounter any issue with your purchase, we are here to make things right.

Return Window

[RETURN WINDOW] (7 days) from the date of confirmed delivery.

Doorstep Pickup

Convenient reverse pickup scheduled from your delivery address.

Prompt Refunds

Refunded to original payment method in [REFUND PROCESSING TIME] (5–7 days).

1. Return & Replacement Eligibility

You may request a return or replacement for eligible products within [RETURN WINDOW] (e.g., 7 calendar days) of receiving your order.

To qualify for a valid return or exchange:

  • The item must be unused, unwashed, and in the same pristine condition in which you received it.
  • The product must be kept in its original brand packaging, including boxes, pouches, certificates, tags, instruction manuals, and complimentary accessories.
  • The invoice or proof of purchase (Order ID and registered email) must be provided.

2. Damaged, Defective, or Incorrect Products

We maintain rigorous quality checks prior to dispatching each gift. However, in the rare event that your product arrives damaged in transit, defective, or different from what was ordered:

Report within 48 Hours:

Please notify our support team within 48 hours of delivery by emailing duskk.india@gmail.com or contacting us via our Contact Page.

Please attach clear photographs or a short video clip showing the outer shipping box, the shipping label, and the specific defect or damage on the item, along with your Order Number.

Once verified, we will immediately arrange a priority replacement or initiate a 100% refund at no extra cost to you.

3. Non-Returnable & Non-Exchangeable Items

To ensure hygiene, safety, and brand integrity, the following categories of products cannot be returned or exchanged (unless delivered damaged or defective):

  • Customized & Personalized Gifts: Any items custom-engraved, monogrammed, or made-to-order specifically for you.
  • Perishable & Edible Goods: Gourmet chocolates, confectioneries, baked treats, or fresh floral arrangements.
  • Personal Care & Hygiene Items: Skincare, fragrances, bath items, or pierced accessories once the tamper seal has been broken.
  • Gift Cards & Promotional Vouchers: Digital or physical gift cards cannot be redeemed for cash or returned.
  • Clearance / Final Sale Items: Items explicitly marked as non-returnable on their product description page.

4. Step-by-Step Return Process

1

Initiate Your Request

Email duskk.india@gmail.com with your Order Number, reason for return, and photos/videos (if damaged).

2

Pickup Scheduling

Upon review and approval, our logistics partner will schedule a doorstep reverse pickup from your address within 24 to 48 hours.

3

Quality Inspection & Resolution

Once the item reaches our fulfillment facility and passes physical inspection, we will immediately process your replacement or refund.

5. Refund Timeline & Payment Modes

• Online Prepaid Orders (UPI, Cards, Net Banking): Refunds are processed directly back to the original source payment method through our secure payment gateway partner (Razorpay). The credited amount typically reflects in your bank account or card within [REFUND PROCESSING TIME] (5 to 7 working business days, subject to your bank's processing cycle).

• Cash on Delivery (COD) Orders (if applicable): If you paid via Cash on Delivery, our support team will request your verified UPI ID or Bank Account Details (Account Number & IFSC Code) via email to initiate an instant NEFT/IMPS transfer.

6. Order Cancellations

You may request cancellation of an order before it has been dispatched from our warehouse. Once an order is handed over to the courier and assigned an AWB tracking number, it cannot be cancelled mid-transit and must be processed under the standard return policy upon delivery.

7. Contact Customer Care

If you have any questions regarding your return, exchange, or refund status, our support team is delighted to assist you. Please include your Order Number in all correspondence: